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DELIVERY & RETURNS
DELIVERY
Our small and socially distanced team are working safely to dispatch your orders within 1-2 working days.
HOW MUCH DOES DELIVERY COST?
- Standard Parcels £4.95
- Subscription Boxes £3.95
- Orders over £40 enjoy FREE delivery to one address!
WHEN WILL MY ORDER BE DELIVERED?
Most orders arrive within 2-3 days of dispatch, but during busy times you may experience some delays.
WHERE DO YOU DELIVER TO?
We deliver to the UK only, including islands and highlands.
DO YOU OFFER CLICK AND COLLECT?
Yes, Select Pick Up at the checkout stage of ordering. Allow 24hrs before collecting from our barn at NN17 3AF.
GIFTING OPTIONS
Our new gifting options make sending gifts to friends and family easier than ever.
GIFT MESSAGES
Enter a free gift message at checkout. We'll print your message and include it in the parcel.
Remember to add your recipient's address as the shipping address. Your recipient won't see the cost of the gift.
NEW - SEND PRODUCTS TO MULTIPLE RECIPIENTS IN ONE ORDER!
You can now send items in your cart to different recipients, in one simple transaction, saving you the hassle of entering card and address information in multiple transactions. Free delivery is available to each address where goods to that address exceed £40.
Select 'ship to multiple addresses' checkbox at the foot of the cart view to enable the multi address checkout. Delivery is calculated per delivery to each address.
Tip - create an account at checkout to save the addresses for next time!
RETURNS
We hope you will love every item you order from us, but understand at times you will want to return items that are not suitable. Items in their original packaging can be returned within 28 days of delivery for a full refund or exchange, excluding the original delivery charges.
ONLINE RETURNS / EXCHANGES
Customers are responsible for the costs of returning products. Please ensure that you keep all packaging as we cannot refund or resell items that are damaged, used or dirty.
Return your products via the post office (or courier of your choice) with your order reference number to the address below. Obtain proof of postage so that you can claim with your chosen carrier in the event of parcel loss. Alternatively you can return in person to our store.
OH CURIO RETURN Ref (your order reference #)
PERCY'S BARN
HARRINGWORTH
NORTHAMPTONSHIRE
NN17 3AF
Your return refund will be processed within 5 days of receipt. Exchanges are also available subject to product availability, contact us via OCRETURNS@LYNDSEY-JAMES.CO.UK to arrange an exchange.
IN STORE RETURNS / EXCHANGES
Online and In Store purchases can be returned to our store (please check opening times before travelling)
Bring your proof of purchase with you in the form of till receipt or order confirmation email. If you don't have your original receipt, we can search for your order using your address and payment details.
FAULTY ITEMS
If you believe your item is faulty, please contact us on OCRETURNS@LYNDSEY-JAMES.CO.UK to discuss your return.
OTHER QUESTIONS
Customer happiness is very important to us. If you have any further questions about your order you can always contact us and we will get back to you within 1 working day.