DELIVERY TO MAINLAND UK £2.95
Orders placed for non Mainland addresses will be cancelled.
WHEN WILL MY ORDER ARRIVE?
Most orders arrive within 2-3 days of dispatch, but during busy times you may experience some delays.
DO YOU OFFER CLICK & COLLECT?
Yes, select the pick up option at checkout and you can collect from our offices the next day, Monday-Thursday.
Enter a free gift message at the cart stage and we'll include it in your parcel. Remember to add your recipient's address as the shipping address.
We hope you will love every item you order from us, but understand at times you will want to return items that are not suitable. Items in their original packaging can be returned within 28 days of delivery for a full refund or exchange, excluding the original delivery charges.
Read on for more information about Returns & Exchanges...
ONLINE RETURNS / EXCHANGES
Customers are responsible for the costs of returning products. Please ensure that you keep all packaging as we cannot refund or resell items that are damaged, used or dirty.
Return your products via the post office (or courier of your choice) with your order reference number to the address below. Obtain proof of postage so that you can claim with your chosen carrier in the event of parcel loss. Alternatively you can return in person to our store.
OH CURIO RETURN Ref (your order reference #)
Your return refund will be processed within 5 days of receipt. Exchanges are also available subject to product availability, contact us via OCRETURNS@OHCURIO.COM to arrange an exchange.
IN STORE RETURNS / EXCHANGES
Online and In Store purchases can be returned to our store (please check opening times before travelling)
Bring your proof of purchase with you in the form of till receipt or order confirmation email. If you don't have your original receipt, we can search for your order using your address and payment details.
If you believe your item is faulty, please contact us on OCRETURNS@OHCURIO.COM to discuss your return.
Customer happiness is very important to us. If you have any further questions about your order you can always contact us and we will get back to you within 1 working day.